Transcription: Here's the process. Step one, describe the problem in concrete, specific terminology. For example, yesterday when you threw the budget report on my desk and demanded it be completed by 3 o'clock, resist the temptation to over exaggerate the circumstance or to jump to conclusions about why the action was taken. Stick to the facts. Step two, remember to use I statements to to express your reaction to the problem. Examples might include, I get frustrated by, I feel angry when you. I'd like to stress that there's nothing wrong with telling people how you feel about a situation. The trick is we wan ...
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